🔍Troubleshooting

This guide helps you resolve common issues you might encounter while using Dozer Finance.

Wallet Connection Issues

Cannot Connect Wallet

1. Check if you're on the correct network (Nanos Testnet)

2. Ensure your wallet is properly updated

3. Try refreshing the page

4. Clear browser cache if needed

Mobile Wallet Transactions

1. Keep the Hathor Wallet app active in the foreground while using Dozer Finance

2. Don't switch to other apps or lock your screen

3. Make sure your wallet app is running and visible to receive transaction prompts

4. If you miss a prompt, go back to the wallet app and check Recent Sessions

Wallet Disconnects

1. Check your internet connection

2. Ensure wallet app is running

3. Try reconnecting manually

4. Check for wallet app updates

Transaction Issues

Transaction Pending

1. Verify wallet connection

2. Check network status

3. Ensure sufficient balance

4. Try refreshing the page

Transaction Failed

Transactions can fail for several reasons, including insufficient balance, network congestion, low slippage tolerance, high price impact, or an inactive wallet app on mobile devices.

To resolve transaction failures, follow these steps:

1. Check your token balance

2. Adjust slippage tolerance

3. Review transaction amount

4. Try smaller amounts

5. Keep wallet app in foreground on mobile

Pool Management Issues

Cannot Add Liquidity

When encountering issues adding liquidity to pools, follow these troubleshooting steps:

1. Verify you have sufficient amounts of both tokens

2. Ensure tokens are properly registered in your wallet

3. Check that pool ratios align with your deposit amounts

4. Confirm you have approved token spending

Liquidity Removal Problems

If you're having trouble removing liquidity:

1. Confirm you have the required LP tokens

2. Verify the network status is stable

3. Check that withdrawal amounts meet minimum requirements

4. Ensure your wallet is properly connected and authorized

Price Impact and Slippage

High Price Impact

When experiencing high price impact:

1. Reduce your transaction amount

2. Split large trades into smaller ones

3. Check pool liquidity depth

4. Consider using a different trading pair

Slippage Issues

To resolve slippage-related problems:

1. Adjust your slippage tolerance settings

2. Try trading smaller amounts

3. Monitor market volatility

4. Wait for more stable market conditions

Technical Problems

Interface Not Loading

If the interface isn't loading properly:

1. Clear your browser cache

2. Disable browser extensions

3. Try a different supported browser

4. Check your internet connection

Data Not Updating

When experiencing data update issues:

1. Refresh the page

2. Check your internet connection

3. Clear local storage

4. Ensure your wallet is properly connected

Recovery Steps

Lost Transaction

If you've lost track of a transaction:

1. Check your wallet's transaction history

2. Review the block explorer

3. Verify token balances

4. Contact support if needed

Account Recovery

For account-related issues:

1. Ensure you have your seed phrase accessible

2. Verify you're using the correct network

3. Try removing and re-adding your wallet connection

4. Check for any pending approvals

Getting Additional Help

Community Support

Get help from our community through our various support channels: Discord: Join our server Telegram: Join our group Email: [e-mail]

Reporting Issues

When reporting issues, please provide:

1. A detailed description of the problem

2. Steps to reproduce the issue

3. Any error messages received

4. Your wallet address (if relevant)

5. Screenshots if applicable

Documentation

Find additional troubleshooting resources in our:

• Documentation Portal
• GitHub Repository
• FAQ Section